In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE); the General Law for the Defence of Consumers and Users and other complementary laws (Royal Legislative Decree 1/2007, of 16 November); Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April, on the protection of natural persons with regard to the processing of personal data (GDPR); and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), these General Terms and Conditions of Sale applicable to the services offered by SOLA IN BARCELONA through its website www.solainbarcelona.com, its social media profiles, newsletter mailings and the downloading of free guides are hereby established.
Data Controller and Agency Details
- Name: Bianca Porcar Echeverría (trade name Sola in Barcelona)
- NIF: 46403794Y
- Address: Carrer Balmes 205 5-2A (Barcelona) 08006 SPAIN
- Travel Policy / guarantee number: N-10.486.644-H (Seguros Catalana Occidente S.A.)
- Travel License No: GC-003881
- Contact email address: bianca@solainbarcelona.com
Purpose of the Services
SOLA IN BARCELONA designs, organises and markets tailor-made, group and private trips, which may include transportation, accommodation, activities and other tourist services.
The services are promoted through the website, social media, newsletters and free guides, but the actual contracting is formalised through an individualised contract, which is legally binding upon the parties.
The programmes of each trip published by SOLA IN BARCELONA shall have contractual value and shall form part of the specific conditions of the contract entered into by the client.
Information Prior to Contracting and User Acceptance
These General Terms and Conditions of Sale are permanently published on the website of SOLA IN BARCELONA so that the user may consult them before formalising the purchase.
Acceptance of these conditions together with the specific travel request implies the formalisation of the travel contract between SOLA IN BARCELONA and the user, who declares to be of legal age, to have legal capacity to enter into contracts and to have read, understood and accepted these conditions.
Documentation and Information Following Contracting
The contracting shall be considered completed through payment of the travel booking.
After receipt of the booking payment, all clients will receive a pro forma invoice, which shall serve as a receipt and evidence of payment and shall confirm the traveller’s place on the journey.
The final invoice shall be sent after receipt of the final payment and within the applicable fiscal period.
Contracting Process and Payment Methods
- The user may request information or travel proposals through the website forms, email, social media, newsletters or free guides, as well as in person or by telephone through the channels provided by the company.
- Once the proposal has been accepted, a contract shall be entered into which shall include the programme, itinerary, price, payment conditions, cancellation policy and other applicable terms. The programme shall form an integral part of the contract. Payment of the booking shall constitute acceptance of the conditions of the contract.
- Payment may be made through payment platforms such as Stripe or Flywire, or through any other payment method made available by SOLA IN BARCELONA.
- The booking shall be considered confirmed only once the agreed payment has been made and the client has received written confirmation of the booking from SOLA IN BARCELONA.
Bookings through a Travel Advisor
The traveller may book the journey directly with SOLA IN BARCELONA or through an independent Travel Advisor authorised to market and sell journeys offered by SOLA IN BARCELONA.
When a booking is made through a Travel Advisor, the Travel Advisor acts as an independent intermediary and retailer of the journey, while SOLA IN BARCELONA acts as the organiser of the journey.
The traveller will receive the applicable travel information, programme, price, payment conditions and cancellation policy through the Travel Advisor or directly from SOLA IN BARCELONA, as applicable.
The booking shall only be considered confirmed once the agreed payment has been received and written confirmation of the booking has been issued by SOLA IN BARCELONA.
The same General Terms and Conditions of Sale and the specific conditions applicable to the journey shall apply to bookings made through a Travel Advisor.
Any questions, requests or changes relating to the journey may be communicated through the Travel Advisor or directly to SOLA IN BARCELONA, depending on the circumstances.
SOLA IN BARCELONA is responsible for organising and providing the travel services included in the contracted journey. The Travel Advisor acts independently and is not an employee of SOLA IN BARCELONA.
Cancellation, Withdrawal and Insurance Policy
Because our group sizes are strictly limited to 8 guests and our hotels and curated experiences are secured well in advance, the 20% deposit is non-refundable.
The remaining balance is due 60 days before departure. From that point onward, if you need to cancel your journey, the remaining balance is non-refundable.
We strongly recommend purchasing travel insurance with trip cancellation and interruption coverage to help protect your investment against eligible, unforeseen circumstances.
This policy is subject to any mandatory rights the traveller may have under applicable law.
Travel Documents and Entry Requirements
Each traveller is responsible for ensuring that they have the necessary travel documents and meet all entry, immigration, passport, visa and other requirements applicable to their nationality and circumstances.
For travellers entering Spain or other countries included in the itinerary, passport and entry requirements may vary depending on nationality and may change over time. Travellers are responsible for obtaining and maintaining all documents, visas, authorisations and permits required for their journey.
SOLA IN BARCELONA may provide general information regarding entry requirements, but does not guarantee that such information will remain unchanged or that a traveller will be admitted into any country.
Travellers are strongly advised to verify the applicable requirements with the relevant official authorities before travelling.
Flights and Arrival and Departure Arrangements
Unless expressly stated otherwise in the specific programme, international and domestic flights are not included in the price of the journey.
The traveller is responsible for arranging and paying for their flights and for ensuring that their flight schedule is compatible with the arrival and departure times indicated by SOLA IN BARCELONA.
Unless otherwise specified in the programme, the journey begins upon the traveller’s arrival at the designated hotel and ends upon departure from the designated hotel.
SOLA IN BARCELONA shall not be responsible for additional costs, missed services or changes to the itinerary resulting from flight delays, cancellations, missed connections or other circumstances related to flights arranged independently by the traveller, except where otherwise required by applicable law.
Travel Insurance
Travel insurance is mandatory for all travellers participating in a journey organised by SOLA IN BARCELONA.
Travellers are required to purchase comprehensive travel insurance that includes, at a minimum, emergency medical coverage and trip cancellation and interruption coverage.
The insurance policy must be valid for the entire duration of the journey and should provide coverage appropriate to the traveller’s individual circumstances.
Travel insurance is not included in the price of the journey. Travellers are responsible for purchasing their own policy and for reviewing its terms, exclusions, limits and conditions before travelling.
SOLA IN BARCELONA is not responsible for losses or expenses that may be covered or recoverable under the traveller’s insurance policy.
Right of Admission
SOLA IN BARCELONA reserves the right to refuse admission to any traveller on its organised journeys for justified reasons, including the convenience and well-being of the group, the suitability of the traveller for the contracted programme, the safety of the person concerned or of the other participants, and the proper execution of the journey and compliance with the planned itinerary.
In the event that this right is exercised before departure, the applicable cancellation conditions shall apply.
If, during the journey, it becomes apparent that a traveller does not meet the minimum standards of behaviour, respect or consideration towards the group, SOLA IN BARCELONA may take appropriate measures, including requiring the traveller to leave the journey where justified by the circumstances and permitted by applicable law.
Any resulting costs or expenses shall be the responsibility of the traveller to the extent permitted by applicable law.
Changes to the Itinerary and Unforeseen Circumstances
SOLA IN BARCELONA reserves the right to make reasonable changes to the itinerary, activities, accommodation or other services included in the journey when necessary due to circumstances beyond its reasonable control, operational requirements, availability or other unforeseen circumstances.
When possible, any significant change will be communicated to the traveller as soon as reasonably practicable.
If a service included in the programme becomes unavailable, SOLA IN BARCELONA will make reasonable efforts to replace it with a comparable alternative.
Nothing in this section shall affect any mandatory rights the traveller may have under applicable law.
Minimum Number of Travellers
Journeys organised by SOLA IN BARCELONA may require a minimum number of confirmed travellers in order to operate, as specified in the applicable programme or travel documentation.
If the minimum number of travellers required for a particular journey is not reached, SOLA IN BARCELONA reserves the right to cancel the journey before departure, subject to any applicable legal requirements.
In such circumstances, travellers will be informed as soon as reasonably possible and any amounts paid directly to SOLA IN BARCELONA for the cancelled journey will be refunded in accordance with the applicable terms and applicable law.
Travellers are strongly advised not to make non-refundable flight or other independent travel arrangements until SOLA IN BARCELONA has confirmed that the journey will operate.
Personal Expenses and Exclusions
Unless expressly stated in the specific programme, the price of the journey does not include international or domestic flights, personal expenses, additional meals or drinks, personal purchases, hotel room charges, optional activities or any other service not expressly included in the programme.
Travellers are responsible for their own personal expenses incurred during the journey.
Photography and Video
During the journey, photographs and videos may be taken by SOLA IN BARCELONA for operational, promotional or marketing purposes.
Any use of a traveller’s identifiable image for promotional or marketing purposes will be subject to the traveller’s applicable consent, where required by law.
Travellers who do not wish to appear in promotional photographs or videos may notify SOLA IN BARCELONA in writing.
Travellers with Disabilities or Special Needs
The trips organised by SOLA IN BARCELONA are not specifically designed or adapted for persons with physical or sensory disabilities or special needs.
It is the traveller’s responsibility to inform SOLA IN BARCELONA in advance and in writing of any physical limitation, disability, food intolerance, allergy or other condition relevant to their safe and appropriate participation in the journey.
If the traveller fails to provide proper notification and it becomes necessary to cancel or modify the journey due to such circumstances, the costs incurred may be borne by the traveller, to the extent permitted by applicable law.
If the contracted services allow for a refund, SOLA IN BARCELONA will refund the amount actually returned by the relevant providers, after deducting any applicable expenses.
SOLA IN BARCELONA shall not be responsible for incidents, damages, reactions, food poisoning, illnesses, allergies or intolerances that have not been communicated in advance or that could not reasonably have been anticipated or prevented through the exercise of the required duty of care.
Informational Content and Limitation of Liability
The publications on the website, social media profiles, newsletters and free guides available for download are exclusively informational and indicative.
They do not constitute contractual advice nor generate any obligation whatsoever for SOLA IN BARCELONA, except where such information forms part of the contractual documentation applicable to a confirmed journey.
SOLA IN BARCELONA shall not be responsible for decisions made by users based solely on general informational content published on these channels.
Termination of the Contract
SOLA IN BARCELONA and the user may terminate the contract for any of the legally established grounds and, in particular, for breach of these conditions, subject to any mandatory rights and remedies available under applicable law.
Intellectual and Industrial Property
Ownership of the logos, emblems, photographs, texts and other elements of the website belongs to their respective owners.
The reproduction, distribution, transformation or any unauthorised use that infringes intellectual or industrial property rights is prohibited.
SOLA IN BARCELONA reserves the right to take legal action for the protection of its intellectual and industrial property rights.
Amendment of the Conditions
The period of validity of these General Terms and Conditions of Sale shall be the period during which they remain published on the website and shall apply to the services contracted while they are in force.
SOLA IN BARCELONA reserves the right to modify these conditions in order to adapt them to legislative or case-law changes or to industry practices, without such modifications affecting contracts already formalised.
Applicable Law and Jurisdiction
These General Terms and Conditions of Sale shall be governed by and interpreted in accordance with Spanish law.
In the event of a dispute concerning their interpretation or execution, the parties shall submit to the courts and tribunals that are competent under applicable consumer protection legislation.
Nothing in these conditions shall limit any mandatory rights or protections available to consumers under applicable law.